HOW DO I KNOW MY ORDER IS CONFIRMED?
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CAN I AMEND MY ORDER?
Some Unfortunately, we are unable to cancel or amend orders once they have been placed.
You have 14 days to notify us of any issues with your order.
You can return your order once you have received it, please find further details in our Returns information. content for the collapse component. This panel is hidden by default but revealed when the user activates the relevant trigger.
HOW CAN I PAY?
We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay, Klarna and AliPay.
Please note AliPay is not available as a payment option for orders containing gift card.
Please note that if you select a different currency to shop on the GBP site, and select Paypal as your payment method, Paypal will charge you for the order in GBP, which you will see at Checkout and in your order confirmation.
If you’re paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalised item, the payment will also be taken at the time of ordering.
For further information on Pay Later with Klarna, please click. below. Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
IS IT SAFE TO BUY ONLINE?
At Missoma, we take online security very seriously. At no point do we store any financial information on our servers. Missoma employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
WHO DO I CONTACT ABOUT MY INVOICE?
If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.
DO YOU OFFER GIFT WRAPPING?
Gift wrapping is available for £5 (per order). Simply tick the Gift Wrapping box in your shopping bag, where you can also add a personal message.
SHIPPING
WHAT ARE SHIPPING COSTS AND TIMEFRAMES?
Please see our Shipping page for the most up to date information on delivery options for each region.
INTERNATIONAL ORDERS - SHIPPING COSTS AND TIMEFRAMES
We ship worldwide and prices are shown in your local currency when you select your shipping country.
Please visit our Shipping page for all international shipping costs and timeframes.
INTERNATIONAL ORDERS - CUSTOMS DUTY AND TAXES
Custom duties and taxes are now included for some international countries. For these countries, you will see a message at Checkout letting you know there will be no additional import charges.
For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. You now have the option to pay these charges upfront at Checkout, or choose to pay them when your order is delivered. These charges are payable by the customer and we do not currently cover this cost.*
* Customers paying in Euros: We would like to reassure all customers paying in Euros that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.
To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details."
RETURNS
HOW DO I RETURN MY ITEM?
Please use our returns portal to return your item to us.
Our returns period is currently 60 working days and starts from the date you receive your order.
We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.
Please see our Return FAQs for more information.
CAN I EXCHANGE MY ITEM?
Please note, we no longer accept exchanges, including rings.
Please feel free to Contact Us if you have any questions.
RECEIVING YOUR REFUND
We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.
WARRANTY AND CARE
HOW TO CARE FOR YOUR JEWELLERY
Always store your jewellery pieces individually, preferably in your Missoma soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.
All our Missoma sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.
You can find further advice on how to care, store and clean your jewellery on our Materials and Care page.
PRODUCT SIZING
HOW DO I FIND MY RING SIZE?
To find out your ring size, please visit our Ring Size Guide which has instructions on how to measure an existing ring or your finger.
Still cant find your fit? Speak to a member of our customer care team, who are always on hand to help.
Loved By You
As a old customer in this shop, I love its design, its package and service which is responsive and caring for customers.
---- Christina Kooler posted
I bought pieces of rings, earrings and neckalaces from this shop, which I have to say like finding a precious online and will shop more!
---- Jessi Greg posted
Trust me, you could always buy the jwellery you want in this shop
---- Molly posted
I absolutely love my new earrings from Luminousyy! The design is so unique, and the quality is amazing. They arrived quickly and were beautifully packaged. Highly recommend this shop!
---- Kelly Shell posted
The necklace I bought is stunning! It’s even more beautiful in person than in the photos. The craftsmanship is excellent, and it’s become my go-to piece for special occasions.
---- Emily Carter posted
Lovely!
---- Sophia Martinez posted
I’m so impressed with the bracelet I ordered. It’s delicate yet durable, and the details are exquisite. Shipping was fast, and the customer service was fantastic. Will definitely shop here again!
---- Olivia Chen posted
The earrings I bought are gorgeous! They’re lightweight and easy to wear, yet they look so luxurious. The packaging was thoughtful, and the whole experience was wonderful.
---- Isabella Rossi posted
I ordered a custom piece from Luminousyy, and it turned out even better than I imagined. The attention to detail is incredible, and the team was so helpful throughout the process. Highly recommend!
---- Mia Johnson posted
The bracelet I received is stunning! It’s well-made, fits perfectly, and looks so elegant. Shipping was fast, and the packaging made it feel like a special gift. Love this shop!/p>
---- Lily Kim posted
Luminousyy’s jewelry is absolutely beautiful! The necklace I bought is so unique and well-crafted. It arrived quickly, and I’ve already ordered another piece. Highly recommend this store!
---- Emma Brown posted
The ring I ordered is stunning! It’s comfortable to wear and looks so expensive. The packaging was elegant, and the whole experience was seamless. Will definitely shop here again!
---- Ava Singh posted
Luminousyy’s jewelry is perfect for gifting or treating yourself. The pieces are elegant, timeless, and so well-made. I’m a customer for life!
---- Charlotte Taylor posted
The ring I ordered is absolutely gorgeous. It’s comfortable to wear and looks so expensive. I’ll definitely be shopping here again!
---- Grace Thompson posted